Quality, Reliability & Integrity at a price you can afford

After Sales Service

Emergency service contact information: Click here

How to make a service request: Click here

 

Mission – After Sale Service:

Lemay Homes has forged a solid reputation for its excellence in construction.  Thus the family enterprise also seeks to obtain total client satisfaction through its service as well. 

To do so, Lemay Homes’ commitment is to:

  • Answer service requests promptly
  • Keep clients abreast of the different steps taken or needed to be taken in order to complete the repair following a service request
  • Be attentive to clients comments and suggestions, and adapt its service objectives accordingly
  • Offer meticulous service representatives that achieve superior craftsmanship and manage interventions in a way to disrupt the least the homebuyer
  • Thrive to efficiently manage service visits when specialized workmanship, third-parties or sub-trades are needed to complete a repair

Urgent Service

EMERGENCY SERVICE* – Contact Information

In the event URGENT SERVICE is needed

  • During normal business hours (Head Office) Monday to Friday 8:00 a.m. to 4:30 p.m. CALL 613 746-6430
  • In the event of a failure to communicate with Lemay Homes directly, please call the following numbers depending on the problem experiencing: 

GAS: if e.g. you smell gas, leave the home immediately and call from a neighbor's home or from a public telephone booth the gas supplier in your region: Ontario: Enbridge: 1-866-763-5427

HEATING/COOLING & WATER HEATER (See sticker on appliances):

- PURCHASED water-heater &/or furnace: 

  • Ontario (depending on address – SEE STICKER ON APPLIANCE): T & M Mechanical Limited: 613 736-0239
  • Ontario (depending on address - SEE STICKER ON APPLIANCE): Parent Heating & Cooling: 613 739-4515

- RENTED water-heater: 

ELECTRICAL:

Electricity: if the whole neighborhood has lost its electric supply, call your region's electricity supplier: Ontario: Ottawa Hydro: 613 738-6400 (Power outage and information: 613 738-0188)

Electricity: if only your home experiences electrical problems or e.g. defective smoke detector, call Lemay Homes' sub-trade in your region: Ontario: S & S Electric: 613 748-0432 (after regular hours select option: 8 for 24h service contact)

PLUMBING:

Plumbing: when there is a major risk of water damage, immediately shut off the main entry water valve to the home located in the basement or the appliance’s water valve (if applicable): 

  • Québec & Ontario: Axel Plumbing: 819 246-3520 

*Note: What constitutes an emergency situation (as per Tarion’s HIP-Homeowners Information Package): A warrantable deficiency within the control of your builder that, if not attended to immediately, would likely result in imminent and substantial damage to your home and/or substantial risk to the health and safety of its occupants. E.g.: Total loss of heat between September 15 and May 15; Gas leak**; Total loss of electricity**; Total loss of water supply**; Total sewage stoppage**; Plumbing leakage that requires complete water shut-off; Major collapse of any part of the home’s exterior or interior structure; Major water penetration on the interior walls or ceiling; A large pool of standing water inside the home; Any situation that in Tarion’s opinion makes the home uninhabitable for health or safety reasons. **Emergency due to the failure of a municipality or utility are not covered under warranty.

The information within applies mostly for new homes currently falling within the limits of the new home warranty. Homeowners are reminded not to contact third party service companies, when Lemay Homes is reachable, for items still covered under the warranty as Lemay Homes cannot be held responsible for these charges.  However, after the warranty period is over you may certainly contact the sub-trade or contractor of your choice as the charges then become the homeowner’s responsibility.